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monook's customer service

Monook’s Customer Service

Monook’s customer service is always ready to help. The best way to contact us is filling in the form giving us all your contact details as well as all the information regarding your query. We will get back to you as soon as possible.

Monook Ltd is a register company in England but we have our main distribution center in Spain. We have decided to do all our distribution from Spain since it is our main market. However we send all our products all over the world.  

Our wooden sunglasses and wooden watches collections have been handcrafted with natural materials. Therefore they should be looked after accordingly. 

All our products have a 1 year warranty which covers any manufacturing faults or malfunctioning. 

It doesn’t cover anything that can be attributed to not looking after the product properly like:

Wooden accessories collections 

  • Breaking due to the product being dropped or hit against something. 
  • If not placed on the cloth sachet we provide, the lencess can scratch if in contact with any other surface or material.   
  • Losing its color due to too much direct sunlight or getting wet.
  • The watches can resist a splash of water but are not waterproof. 

Fitbuddy Home Gym

Each resistance band can support a certain amount of weight so it won’t cover

  • Excess of weight.
  • Used for other purposes which are not personal training.
  • Break or cut due to negligence maybe with a door or anything else. 

All of our products are of excellent quality and are made to last. We use the very best materials which are resistant and keep their qualities. 

We are certain that all  of our products will give you 100% satisfaction. However if you should have any issues or you have any concerns regarding any of our products, please do not hesitate to contact us.

You can always send an email or call us for any additional info.

Customer Service

[email protected]

UK tell: +44 7776191235

Spain tell : + 34 635424108