Monook’s customer service is always ready to help. The best way to contact us is filling in the form giving us all your contact details as well as all the information regarding your query. We will get back to you as soon as possible.

Monook Ltd is a register company in England but we have our main distribution center in Spain. We have decided to do all our distribution from Spain since it is our main market. However we send all our products all over the world.  

We are certain that all  of our products will give you 100% satisfaction. However if you should have any issues or you have any concerns regarding any of our products, please do not hesitate to contact us. 

You can always send an email or call us for any additional info.

Our Contact details are: 

MONOOK LTD

Plaza de la Navegacion 2 – 1 

07013 Palma de Mallorca

Spain

[email protected]

UK tell: +44 7776191235

Spain tell : + 34 635424108

Frequently Asked Questions

Please read our FAQ before sending us a message.

CORONAVIRUS:

Due to the Coronavirus, there can be some delays in the delivery of all products.

How long will the order take to arrive?

Depending on the country it will take anything between 24 hours to 7 working days.

Do all products come with a warranty?

Yes, all products have warranty. Please refer to the Refund and Exchange page.

Where will the products be sent from?

MONOOK™ is a register company in the UK and we have facilities in England and Spain where we shipped our products from.

Are the sunglasses and watches made of real wood?

Yes we use different types of wood like rosewood, ebony, zebrano, bamboo and other types which have been treated and processed in a way that they are as strong and light andas possible.

Wood Accessories

Are the sunglasses and watches made of real wood?

Yes we use different types of wood like rosewood, ebony, zebrano, bamboo and other types which have been treated and processed in a way that they are as strong and light andas possible.

Are the sunglasses and watches waterproof?

The wooden products have been treated with a special varnish resistant to a splash of water but they are not made to go under water like a shower or to go swimming.

I dropped my watch / sunglasses and the wood is broken. Can it be fixed ?

Unless somehow you glue it together, it is not possible to fix them and if it was a case of changing a part of the product, by the time you send it to have it fixed and be sent back it will definitely be more expensive than getting a new one.

Fitness Accessories

Do the resistance bands withhold and weight?

No, each band (by color) can take a certain weight which is specified in the leaflet that comes with the set. If you put too much weight, it will most probably break.

If I add more bands to my exercise, will it be adding more weight?

Yes, each band has a different resistance so everytime you add a different colorband it will add an additional weight to your exercise.

How can I best look after my resistance bands Set?

Never put more weight / pressure on what each band can take.
Store in a dry and dark place, never leave it too long in direct sunlight.
Extrictly use for fitness purposes and nothing else.

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