Frequently Asked Questions
Please read our FAQ before sending us a message.
Due to the Coronavirus, there can be some delays in the delivery of all products.
Depending on the country it will take anything between 24 hours to 7 working days.
Yes, all products have warranty. Please refer to the Refund and Exchange page.
MONOOK™ is a register company in the UK and we have facilities in England and Spain where we shipped our products from.
Yes we use different types of wood like rosewood, ebony, zebrano, bamboo and other types which have been treated and processed in a way that they are as strong and light andas possible.
Wood Accessories
Yes we use different types of wood like rosewood, ebony, zebrano, bamboo and other types which have been treated and processed in a way that they are as strong and light andas possible.
The wooden products have been treated with a special varnish resistant to a splash of water but they are not made to go under water like a shower or to go swimming.
Unless somehow you glue it together, it is not possible to fix them and if it was a case of changing a part of the product, by the time you send it to have it fixed and be sent back it will definitely be more expensive than getting a new one.
Fitness Accessories
No, each band (by color) can take a certain weight which is specified in the leaflet that comes with the set. If you put too much weight, it will most probably break.
Yes, each band has a different resistance so everytime you add a different colorband it will add an additional weight to your exercise.
Never put more weight / pressure on what each band can take.
Store in a dry and dark place, never leave it too long in direct sunlight.
Extrictly use for fitness purposes and nothing else.
